Frequently Asked Questions (FAQ)
Welcome to the LightsLiving FAQ Page

We’re here to help you enjoy a seamless shopping experience. If you still have questions after browsing this page, feel free to contact us — we’re happy to assist.

1. How long will it take to receive my order?
Answer:
Our estimated delivery times are:

• Handling time: 1–2 business days
  
• Transit time: 5–8 business days
  
• Estimated delivery time: 6–10 business days
  

For full details, please refer to our Shipping Policy.

2. Do you offer free shipping?
Answer:
Yes, we offer free standard shipping on all orders within the United Kingdom. For more information, visit our Shipping Policy.

3. What if I receive a defective product?
Answer:
We’ll replace it at no cost to you. Just contact our support team and return the item within 30 days. See our Return Policy for full details.

4. Can I cancel my order after it’s placed?
Answer:
Yes, we offer a 24-hour cancellation window. Please contact us within 24 hours of placing your order to cancel.

5. What is your return policy?
Answer:
We offer easy 30-day returns. For complete details, please visit our Return Policy.

6. When will I get my refund after returning a product?
Answer:
Once your return is received and approved, refunds are typically processed within 7 business days to your original payment method, depending on your bank or payment provider. See our Refund Policy.

8. Do you offer any warranties or guarantees on your products?
Answer:
Yes, we offer a 30-day warranty on all items. If something isn’t right, let us know and we’ll help make it right.

9. How can I contact customer support?
Answer:
You can reach our support team by emailing info@lightsliving.com or via our Contact Us page.

10. Do you ship internationally?
Answer:
No, at this time we ship exclusively within the United Kingdom.

11. Do you have a physical store I can visit?
Answer:
No — we are an online-only store. This allows us to keep prices low and offer a wide range of products without retail overhead.

12. Can I place a bulk order for my business or organisation?
Answer:
Yes! We welcome bulk order enquiries. Please contact us directly for more information.

13. What is the process for exchanging a product?
Answer:
You can request an exchange within 30 days of receiving your order. See our Return Policy for full exchange instructions.

14. How can I track my order?
Answer:
Once your order ships, we’ll email you a tracking link. You can also use our Track Order page to follow your delivery.

Contact Information

Store Name: LightsLiving

Address: Unit #2523, 275 New North Road, London, N1 7AA, United Kingdom

Email: info@lightsliving.com

Phone: +44 7366 205257

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 1–2 business days.